| Hi! How may I help you today? |
| Thank you for contacting TracFone. Our hours of operation are Monday-Sunday 8am to 11:45pm. If you receive this message during normal operation hours, our chat agents are helping other customers. Your position is 12 in the queue. Your wait time will be approximately 1 minute(s). |
| You: it's not taking my payment. and being out of airtime it won't let me call you. |
| You: also wouldn't accept a promo code, but that's less of an issue |
| Kevin: Hello Robbin. |
| Kevin: Thank you for visiting TracFone Wireless. |
| You: hi |
| Kevin: Sorry for the inconvenience. |
| Kevin: Actually, we are not experiencing issues with our website at this moment. In this case, you can try to close the browser window and open a new one. If it does not work, you can also try to use a different browser, such as Opera or Mozilla FireFox. |
| You: ok |
| Kevin: You can also purchase our airtime plans at the store or by calling to our customer service at 1-800-867-7183. For your convenience, our representatives are available Monday – Sunday from 8:00 AM to 11:45 PM EST. |
| You: hmm, does your site not work with chome? |
| You: i cant call you because my phone doesnt work becaaus eit is out of minutes |
| You: which makes no sense, it should still work to call you tio add time |
| You: i di reload the page and it still didnt work |
| You: i could try a different browser |
| You: ? |
| You: i am not seeing any responses |
| Kevin: Yes. It should work with Google Chrome. Yes. Actually, you should be able to call our customer service even if you do not have any balance left. Our customer service number is a toll free contact number. |
| You: it just said "out of airtime" |
| Kevin: In that case, you will need to borrow a phone for you to be able to call our customer service. Remember that you can also purchase our airtime plans at Wal-Mart, Target, Family Dollar, Dollar General and Kmart. |
| Kevin: Is there anything else that I can assist you with? |
| You: can you put some minutes on my phone so that i can call and buy minutes? |
| You: i am miles from any walmart and walking |
| Kevin: No. Unfortunately, I am not allowed to add minutes to your account without an airtime purchase. |
| Kevin: Is there anything else that I can assist you with? |
| You: yes, figure out how to get my phone working. whatever solution is easiest for you but i need a solution kevin. |
| Kevin: Unfortunately, these are the only ways to add minutes to your account. You can purchase minutes at the store, in our website or by calling to our customer service. We do not have any issues with our website at this moment, so you can retry to process the airtime purchase online. |
| Kevin: Is there anything else that I can assist you with? |
| You: You: yes, figure out how to get my phone working. whatever solution is easiest for you but i need a solution kevin. website didnt work. calling didnt work. if i have to go to walmart, an hour away it will be to buy a phone from your competititor is that your preferred option? |
| Kevin: No. However, we are unable to handle any credit or debit card transactions via chat. Unfortunately, you will need to go to Wal-Mart to purchase the airtime plan. |
| You: my roommate gave me a cricket phone and wants me to use that instead. i am disappointed you are refusing my money |
| Agent is typing... |
| Kevin: No. Actually, we are not. However, you are unable to process the airtime purchase online. You cannot call our customer service either. Unfortunately, the only option left is going to Wal-Mart to purchase the airtime plan. |
| You: ok if i copy this chat to yelp and reddit? http://gttodolist.blogspot.com/2017_03_01_archive.html#8278450046813781919 |
| You: if i go to walmart it will be to buy a phone that works, from another cmpany |
| Kevin: Is there anything else that I can assist you with? |
| You: could i talk to a supervisor? |
| You: began chat at 10:23ish it i snow 10:42 |
| Kevin: Yes. Please allow me a moment while I transfer your chat session to a supervisor. |
| You: thanks |
| Kevin: You are welcome. |
You: do you happen to have a working promo code?
| eidy: According to the records, this email address is already associated with another account. | |||||||||||||||||||||||||||||||||||||||||||||||
| You: that's my other acccount but this phone is not on it. can you add this phone? | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: Did you already use this email address in another account? | |||||||||||||||||||||||||||||||||||||||||||||||
| You: yes | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: Yes, I can. | |||||||||||||||||||||||||||||||||||||||||||||||
| You: cool | |||||||||||||||||||||||||||||||||||||||||||||||
| We are sorry, but the agent was disconnected, please wait for agent reconnect. | |||||||||||||||||||||||||||||||||||||||||||||||
| You: 12:06. not seeing it on ther eyet. | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: I am sorry for the inconveniences. | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: I was having problems with the system. | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: We are having problems with the system. One moment. | |||||||||||||||||||||||||||||||||||||||||||||||
| You: ok | |||||||||||||||||||||||||||||||||||||||||||||||
| You: We are having problems with the system. maybe that's why the web page didnt work? should i just try again in an hour? | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: You can try. | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: At this moment, I am trying to get the information retrieved. | |||||||||||||||||||||||||||||||||||||||||||||||
| You: ok | |||||||||||||||||||||||||||||||||||||||||||||||
| You: do you happen to have a working promo code? i am trying the microsoft browser now. so if ther eis a delay in my response that's why | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: Thank you for waiting. The system is working now. In order to add the serial number to your current account. I need you please answer: What is your father middle name? | |||||||||||||||||||||||||||||||||||||||||||||||
| You: augustus | |||||||||||||||||||||||||||||||||||||||||||||||
| You: did not work in the microsoft browser either. i just get a red triangle instead of th transaction going through | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: The serial number was successfully added to your account. | |||||||||||||||||||||||||||||||||||||||||||||||
| You: cooli will reload that page | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: Sure. | |||||||||||||||||||||||||||||||||||||||||||||||
| You: i see it and i will try adding minutes | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: Okay. Please let me know if it works. | |||||||||||||||||||||||||||||||||||||||||||||||
| You: 74316 didnt work You: do you happen to have a working promo code? | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: I am sorry to hear that. | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: Let me verify. | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: I checked the code and it is a working Promo Code. | |||||||||||||||||||||||||||||||||||||||||||||||
| You: it worked i now have a working phone again,and it only took an hour. that's $235 of billable time i lost. i'll doublecheck if the .. no the bonus 60 minutes did not go thru. can you add them? | |||||||||||||||||||||||||||||||||||||||||||||||
| You: 12:28 | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: Yes, I can. Please allow me one moment while I work on the account. | |||||||||||||||||||||||||||||||||||||||||||||||
| You: sure, appreciate that! | |||||||||||||||||||||||||||||||||||||||||||||||
| You: feel free to throw on some extra minutes for my inconvenience if that is within your powers. | |||||||||||||||||||||||||||||||||||||||||||||||
| You: thanks! | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: Thank you for waiting. The promotional minutes were added to your account. | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: You are welcome. | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: I added 10 extra minutes plus the 60 promotional minutes. | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: Is there anything else that I can assist you with? | |||||||||||||||||||||||||||||||||||||||||||||||
| You: cool, you resolved my issues today. good work. it was slow and tedious but got it done | |||||||||||||||||||||||||||||||||||||||||||||||
| You: please train "kevin" appropriately so he wil know how to handle this next timee. | |||||||||||||||||||||||||||||||||||||||||||||||
| You: 12:32. that's all for now. bye | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: Goodbye. Have a nice day. | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: Thank you for chatting with TracFone Wireless. | |||||||||||||||||||||||||||||||||||||||||||||||
| Heidy: If you have any further questions or concerns, please with us or contact one of our customer care representatives at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 A.M. to 11:45 P.M. EST. You may also text a specific keyword to 611611 on your handset to receive valuable information. | |||||||||||||||||||||||||||||||||||||||||||||||
Thank you for chatting with us today. The agent has left this conversation. For
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